{"product_id":"otpa_3os5os","title":"DELL Upgrade from 3Y Basic Onsite to 5Y Basic Onsite","description":"Dell’s base warranty covers repair or replacement for manufacturing defects only and does not include support for software-related issues. Basic service provides telephone (online chat (where available) and e-mail) hardware troubleshooting during local business hours, excluding local national holidays. During the telephone-based troubleshooting, the Dell Technician will determine if an onsite service technician is required.\u003cbr\u003eDell recommends ProSupport for PCs  - your customers need more than a basic warranty service to keep their employees happy and productive. ProSupport Suite for PCs combines 24x7 (including holidays) non-scripted direct access to in-region IT experts and Next Business Day onsite reapirs. AI-driven, intelligent support that allows businesses to stay ahead of IT issues and employee frustration. \u003cbr\u003e\u003cbr\u003e*Response times may vary by country and location. Availability and terms of Dell Services vary by region and by-product. Contact a sales representative for details.\u003cbr\u003e\u003cbr\u003e\u003cdiv class=\"specs\"\u003e\u003cul\u003e\n\u003ch3\u003eFeatures\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eService type: Basic Onsite\u003c\/li\u003e\n\u003cli\u003eService included: Parts and Labour\u003c\/li\u003e\n\u003cli\u003eService time (hours x days): 8x5\u003c\/li\u003e\n\u003cli\u003eNumber of years: 5 year(s)\u003c\/li\u003e\n\u003cli\u003ePhone support: Yes\u003c\/li\u003e\n\u003cli\u003eWeb support: Yes\u003c\/li\u003e\n\u003cli\u003eTroubleshooting: Yes\u003c\/li\u003e\n\u003cli\u003eParts replacement: Yes\u003c\/li\u003e\n\u003cli\u003eCompatibility: OptiPlex All-in-One Plus 7420\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/ul\u003e\u003c\/div\u003e","brand":"DELL","offers":[{"title":"Default title","offer_id":56753820893449,"sku":"OTPA_3OS5OS","price":22.99,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0890\/8891\/7769\/files\/cad5bc357ef1926c00a5ecbb722b2378e6799282_4376fe27-37b5-48fb-8014-8e483d63f13b.jpg?v=1768474546","url":"https:\/\/shop.redeagle.tech\/products\/otpa_3os5os","provider":"Red Eagle Tech","version":"1.0","type":"link"}