Refund policy

At Red Eagle Tech we aim to make returns simple and to resolve any problem quickly. This policy explains your options. How you can return a non-faulty item depends on whether you buy as a business or as a consumer.

• Business customers: you buy for your business, trade or profession, including sole traders, partnerships, companies, charities and public bodies buying for their organisation. Section 2 applies.
• Consumers: you buy as an individual for purposes wholly or mainly outside any trade or business. Section 3 applies, and it gives you your full rights under UK law.

1. Damaged, missing or wrong on delivery (all customers)

Please check your delivery when it arrives. If the packaging is damaged, note it on the courier's delivery record before signing. Tell us within 48 hours of delivery about anything damaged, missing or wrong, or within 48 hours of the expected delivery date if your order hasn't arrived, so we can put it right quickly. Consumers keep their full statutory rights whenever they report a problem.

Faulty items (all customers)

If something arrives faulty or develops a fault, email hello@redeagle.tech or call 020 8044 3221. We handle the return with our distribution partner and the manufacturer on your behalf, and a member of our team will contact you to agree the best option: repair, replacement or refund.

Most products come with a manufacturer's warranty, which we follow. Damage caused after delivery (for example, bent pins or liquid damage) isn't a fault; we can offer a chargeable repair instead.

Consumers: under the Consumer Rights Act 2015 you can reject a faulty item for a full refund within 30 days of delivery. After that, you're entitled to a repair or replacement, and if that doesn't fix the problem, a refund or price reduction.

2. Changed your mind: business customers

You can return a non-faulty item within 14 days of delivery if:

• it is in immaculate condition, unopened and sealed;
• you contact us at hello@redeagle.tech within 14 days of delivery to arrange the return, and send it back within 14 days of us giving you a returns number.

A 10% restocking fee applies. Credit is issued at the price paid or the current market value, whichever is lower, before the restocking fee is deducted. You are responsible for return delivery costs. We may refuse credit for an item that isn't in a satisfactory condition. Refunds are processed within 7 days of us receiving and inspecting the item.

3. Changed your mind: consumers (your right to cancel)

Under the Consumer Contracts Regulations 2013 you can cancel your order for any reason within 14 days of the day you receive it. If your order arrives in several deliveries, the 14 days run from the day you receive the last item.

• How to cancel: tell us clearly within the 14 days, by email to hello@redeagle.tech or by phone on 020 8044 3221. You can use the wording below, but you don't have to.
• Sending it back: return the item within 14 days of telling us. We'll tell you where to send it. You pay the cost of returning it.
• Your refund: we refund the price you paid plus the standard delivery charge (not any extra you paid for faster delivery), within 14 days of receiving the item back, or of you showing us proof that you've sent it, whichever is sooner. We refund to your original payment method.
• Condition: you can open and inspect the item as you would in a shop. If it has been handled more than that and has lost value as a result, we may deduct that loss from your refund. No restocking fee applies.

When the right to cancel doesn't apply:

• sealed software, audio or video that you have unsealed after delivery;
• digital downloads and licences, once the download or activation has started with your agreement;
• items made or configured to your specification.

Cancellation wording you can use: "To Red Eagle Tech, hello@redeagle.tech: I hereby give notice that I cancel my contract for the following goods: [items], ordered on [date] / received on [date]. Name: [your name]. Address: [your address]. Date: [date]."

4. Training courses

If you're not satisfied with a training course, contact us within 14 days of purchase and we'll refund you in full, no questions asked.

5. Software and subscriptions

For software subscriptions and digital licences, you can cancel at any time: we want you to stay because it's your choice, not because you're tied into a contract. Contact us at hello@redeagle.tech.

6. Contact us

Phone: +44 (0)20 8044 3221
Email: hello@redeagle.tech

7. Your statutory rights

Nothing in this policy affects your statutory rights. For more information, visit Citizens Advice.

Last updated: 2 October 2026