Terms of service

1. About us

shop.redeagle.tech is operated by Red Eagle Tech Ltd, registered in England and Wales (company number 15496321). Registered office: Prospect House, Suite 26, 2 Athenaeum Road, London, N20 9AE. VAT number GB470867070. Contact us at hello@redeagle.tech or on 020 8044 3221.

These terms apply to every order placed on this website. Please read them, together with our Refund policy, Shipping policy and Privacy policy, before you order.

2. Business customers and consumers

We sell to businesses and to consumers. You are a business customer if you buy for your business, trade or profession (including sole traders buying for their business). You are a consumer if you buy wholly or mainly for purposes outside any trade or business. Some terms differ for each, and we say where they do. Nothing in these terms affects a consumer's statutory rights.

3. Orders

• Placing an order is an offer to buy. We accept it when we email you to confirm it has been dispatched. Until then, we may decline an order, for example if the item is out of stock or the price shown was wrong.
• Our products are dispatched by our UK distribution partner. Stock levels on the website are updated regularly but can change quickly. If an item becomes unavailable after you order, we'll tell you and refund you in full for that item.
• For larger quantities, use our Request a quote page.

4. Prices and payment

• Prices are shown excluding and including VAT. You pay the price including VAT, plus any delivery charge, shown at checkout.
• If we discover an obvious pricing error after you order, we'll contact you before dispatch and you can choose to go ahead at the correct price or cancel for a full refund.
• Payment is taken at checkout through our secure payment provider. We don't see or store your full card details. A VAT invoice is emailed with every order confirmation.

5. Delivery

• We deliver to addresses in the UK and the Channel Islands. Delivery costs £5.99 (including VAT) on orders under £50, and is free on orders of £50 or more. Full details are in our Shipping policy.
• Most orders arrive within 2–4 working days of ordering (orders placed after 3pm, or at weekends, are processed the next working day). Deliveries to the Scottish Highlands, Northern Ireland and the Channel Islands may take slightly longer. Delivery times are estimates; if an order is significantly delayed, we'll let you know.
• Responsibility for the goods passes to you when they are delivered to the address you gave us. You own the goods once we have received full payment.
• Please check your delivery when it arrives. If the packaging is damaged, note it on the courier's delivery record before signing. Tell us within 48 hours of delivery about anything damaged, missing or wrong, or within 48 hours of the expected delivery date if your order hasn't arrived, so we can claim from the courier and our distributor in time. Consumers keep their full statutory rights whenever they report a problem.

6. Returns and cancellations

Returns, your right to cancel (for consumers) and faulty items are covered in our Refund policy, which forms part of these terms. Subscription cancellations are covered in our purchase options cancellation policy.

7. Warranty

• Products are new and come with the manufacturer's warranty. If a product develops a fault, contact us and we'll handle the claim with our distribution partner and the manufacturer for you.
• Extended warranties and support packs bought from us are provided by the manufacturer under the manufacturer's own terms, and must be registered against the matching product.
• Software and licences are provided under the publisher's licence terms.

8. Our liability

• Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.
• Consumers: we are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable. We supply products for domestic and private use; if you use them for business, we have no liability to you for loss of profit, business or business opportunity.
• Business customers: we are not liable for any indirect or consequential loss, or for loss of profit, revenue, data or business. Our total liability for any order is limited to the price you paid for that order.

9. Events outside our control

We are not responsible for delays caused by events outside our reasonable control, such as courier disruption, severe weather or supplier shortages. If this happens, we'll tell you, and you may cancel affected items for a full refund.

10. Your information

We use your personal information as set out in our Privacy policy.

11. Complaints

If you're unhappy with anything, email hello@redeagle.tech or call 020 8044 3221 and we'll do our best to put it right.

12. Changes to these terms

We may update these terms from time to time. The terms that apply to your order are the ones shown on this page when you placed it.

13. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer living in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

Last updated: 2 October 2026